Elaine Grant Creative Consulting understands your concerns over the privacy of the personal data you may submit through the use of this website.
This policy tells you what information we collect, what tracking takes place, how we use that information and who we share it with.
By providing personal data to Elaine Grant Creative Consulting through this website, over the phone, by email or in person, you agree to the terms of this policy.
Elaine Grant Creative Consulting is the data controller responsible for the personal data collected through this website. You can contact us about anything in this policy by emailing elaine@eg-creative.co.uk.
Personal data is anything which identifies you as an individual, either on its own or together with other information. We may collect the following when you use this website:
We do not collect or store your card details. Payments are handled by our payment provider, as described below.
A cookie is a small file containing an identifier that is sent by a web server to your browser and stored there. The identifier is sent back to the server each time your browser requests a page, which allows the server to recognise your browser.
This website uses cookies to keep track of you as you move between pages, to keep you signed in to your membership account, and to help keep the site secure.
We use Google Analytics to understand how the website is used. Google Analytics sets cookies which generate statistical information about visits to the site, and this information is stored by Google. Google’s privacy policy is available at policies.google.com/privacy.
Most browsers let you refuse some or all cookies through their settings, usually under “Privacy” or “Cookies”. Blocking all cookies will affect how this and many other websites work — in particular, you will not be able to stay signed in to your membership account.
We use the personal data you give us to:
How long we keep your information depends on why it was given to us. If you are a member, we keep your details for as long as you are a member and for a period afterwards. Information we have to keep for legal or accounting reasons is normally kept for at least six years, in line with usual commercial practice.
Membership of The Arts & Culture Group is managed through membership software on this website. Payments are processed by our payment provider, who receives the card details you enter directly. We never see or store your full card details.
If you are a member, or you have asked to hear from us, we use an email marketing platform to send you offers, event news and membership updates. To do that, we share your name, email address and membership status with that platform so it can send the right messages to the right people.
Every marketing email we send includes an unsubscribe link. You can unsubscribe at any time, or email us and we will remove you.
We may share your information with organisations that provide services to us. They are required to handle your personal data in line with data protection law, and may only use it to provide the service we have asked them for. These include:
We do not sell your personal data, and we do not share it with theatres or venues. When you book a member offer you book directly with the theatre, under the theatre’s own terms and privacy policy.
Except as set out in this policy, we will not disclose your personal data to any other organisation.
Some of the providers we use may store or process information outside the United Kingdom. Where that happens, we only transfer personal data where appropriate safeguards are in place to protect it.
You have the right to:
If you ask us to stop sending you marketing, we may keep a minimal record of your name and email address on a suppression list, so that we can make sure we do not contact you again by mistake.
We do not knowingly collect personal data from children under 16. If we become aware that a child has submitted personal data to us, we will remove it from our records.
Please let us know if the personal data we hold about you needs to be corrected or updated. If we are not told about a change, it may affect our ability to provide your membership.
This website contains links to other websites, including theatre and ticketing websites. We are not responsible for the privacy policies or practices of those websites, and we recommend that you read the privacy policy of any website you visit.
If you have any questions about this policy or about how we handle your personal data, please email elaine@eg-creative.co.uk.
If you are unhappy with how we have handled your personal data, please tell us and we will respond within 28 days. If we cannot resolve your complaint, you can raise it with the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
This policy sets out a general summary of your rights. Data protection is a complex area of law and this policy is not legal advice. More information about your rights is available on the Information Commissioner’s website at ico.org.uk/for-the-public.
We may update this policy from time to time by publishing a new version on this page. We recommend that you check it from time to time. Continuing to use this website means you accept any changes.
